aq99 Support and contact information

Data protection team's address

If you have questions about personal data, this team handles them from the Dhaka office and reviews the submitted requests

Usually the first reply comes within 1 business day, so the aq99 Contact page has been kept for fast work

What to write

Name, registered phone number, and issue type, please; the aq99 Help team can locate it correctly

What information not to

Do not send OTPs, passwords, or unnecessary screenshots; keep only necessary information for security

Simple rules

One message, one subject, it reduces time to find answers

Direct support

If you write the issue type in the aq99 Support message, the matter can be quickly separated

Data access request

You can see what information is kept about you; aq99 Support usually provides a clear list

Correct wrong

If the phone number or name is wrong, please inform; it will be corrected after verification

Account closure request

If needed, there is a way to restrict or close the account; identity verification is required first

Submit a complaint

If support responses are delayed, file a complaint; the aq99 Help team will raise the issue

Help Center

For those who want to check themselves first, the Help Center works with aq99 Login, app setup, and small answers to common questions are here

In-app help

Help options appear in the menu once the app is opened; Rocket-related, bKash, and Nagad questions can also be sent there separately

1. Define the issue

Describe the problem first: login, account, or data protection

2. Provide required information

Name, phone number, and time written; support quickly understands

3. Choose a channel

Help Center, app, or direct contact whichever seems easiest

4. Check the answer

If you are in Dhaka, many get the answer by afternoon and follow up

Login help

If you are stuck with aq99 Login, this page helps

App guide

Install, update, and phone settings in one place

Terms and Privacy

Learn how data is used